Whatfix and WalkMe both are digital adaptation platforms (DAP) that are developed to guide the companies and users through an application. Installation of either tool helps the enterprises to create step-by-step walk-throughs. When it comes to walkme competitors then whatfix comes forward as it’s one of the top competitors. This article is all about Whatfix and WalkMe. By reading it you will come to know about the differences.
What is Whatfix?
Whatfix in today’s world is the top-ranked digital Adoption Platform (DAP) that helps enterprises to deliver the latest and easy onboarding and efficient training to the users so that they can use their product without any difficulty. It seamlessly integrates with the application of the organizations which further offer productive walk-throughs to better understand the role of their customers in the usage of their products. Contextual content is displayed on the apps to provide necessary guidance to the users about the latest features of the product. Several companies place their trust in Whatfix to reap the quick return on their investment and to improve the performance and productivity of their app according to the needs of end-users.
What are the features of Whatfix?
- Easy and quick installation: No technical knowledge is needed to install whatfix. It is as simple as adding a browser extension. Also, the installation of whatfix doesn’t need much time.
- Providing walk-throughs: Whatfix guides the users through informative walk-throughs which require no coding. Step-by-step walk-throughs are the best way to deliver goal-based guidance to the users. The workflow requirements of a company can be supported by using branching to create condition-based walkthroughs.
- Require no coding: Whatfix is an easy-to-use platform that requires no coding and you can create the best content with no dependence on your developer.
- Automatic creation of segments: It automatically segments the users based on their requirements and their role in the usage of the product which allows personalized and better targeting.
- Accuracy of the data: Whatfix functions by validating the data in real-time that ensures the accurate entry of the data by the users.
- Automatic creation of the content: After creating the walk-throughs, Whatfix further automatically creates the content in different formats such as slideshows, text, audio, and videos.
What is WalkMe?
Among other companies, WalkMe was the first major company to work as user-guidance software in the market. It is an American multinational SaaS company that allows the companies to offers guidance and training to the users of their product. The main purpose of WalkMe is to help enterprises to provide rich experiences to the users via their app. Developers of the app can make better decisions as now they are aware of the usage rate of the app by the users and what features they like the most. Customers of the product can also convey their requirements, suggestions, and complaints to the company.
What are the features of WalkMe?
- Smart Walk-throughs: WalkMe allows the company to create smart walk-throughs within the application that further guides the users.
- Smart Tips: App developers can notify smart tips to the customers that clarify the confusing processes and other elements of the app.
- Launchers: This feature of WalkMe works by providing quick buttons in the application that directs the users to the relevant knowledgeable materials such as video tutorials or notifications.
- Player Menu: It is the self-help menu that allows the users to organize all the required walk-throughs and tutorials in one place so that they can access them whenever they want to.
- Insights: This feature is very helpful to the companies as now they can monitor how users are using their software. In-app surveys or e-mail surveys can be sent to collect necessary information from the people.
- ShoutOuts: Whenever companies want to draw the attention of their customers to the product-related announcements or new features of their product then ShoutOuts are used.
Final Thoughts:
Whatfix has been rated higher than WalkMe when it comes to effective usage of the apllication’s features and customer support. WalkMe creates guided walk-throughs but Whatfix along with guided walk-throughs also creates slideshows and video tutorials.
