Are you an IT executive, operations manager, or service delivery manager who wants to understand modern technologies and the operations that are critical elements of service management? Do you want to grow in your current job to understand ITIL frameworks and concepts better? Can you devote time to learn the processes and best practices of an ITIL4 lifecycle?
An ITIL Foundation Certification can introduce you to the latest version of ITIL4 and run you through the core principles of the service management framework. As a result, improve your organizational process and earn up to 40-percent more than the non-certified.
What is the ITIL 4 Certification?
ITIL is a global framework of IT service management (ITSM) for delivering business advantages. It is designed to align IT services with business requirements and organizational goals. It facilitates consistency as business processes are well defined and integrated with best practices.
ITIL professionals can implement end-to-end best practices in the design, development, delivery, and support of IT services for continuous improvement and integration of tech-driven products and services.
The fourth iteration of ITIL was released in late 2019, referred to as the ITIL 4. Its objective is to provide the guidance needed to tackle the business challenges of service management and leverage the capabilities of modern technology to disrupt processes and enable business transformation, like cloud computing, Agile, Scrum, DevOps, and others.
The ITIL Foundation Certification includes the following steps:
- Receive the ITIL v4 certification training
- Appear for the ITIL 4 Certification exam
- Score at least 65 percent
This latest ITIL v4 certification training introduces applicants to the management of tech-enabled services and concepts leveraged in the ITIL services lifecycle.
What does the ITIL Professional do?
The ITIL professional implements service management customized to the specific requirements of the organization and customer needs. The goal is to improve efficiency and attain target service delivery.
As more companies recognize the utilities of ITIL management, the demand for ITIL-certified professionals is increasing. Additionally, with differing organizational requirements and responsibilities, there is a demand for ITIL professionals in different job roles.
Some are as follows:
- Business Relationship Manager
- Configuration Analyst
- Change Manager
- Demand Manager
- Process Coordinator
- Incident Manager
- Service Portfolio Manager
- Service Strategy Manager
What are the skills required for ITIL Professionals?
ITIL professionals must display expertise to effectively implement the concepts and best practices of the ITSM framework.
These are some of the essential skills that every wannabe ITIL practitioner must display:
Knowledge of AI and Analytics
AI drives automation, and organizations implementing ITSM rely upon the frameworks to manage AI and analytics. Knowledge of AI can help the ITIL professional introduce automation and self-service for speedy and efficient service delivery and enhanced customer experience. With analytics deployed by organizations in a big way, a good idea of analytics integration is an essential skill.
AI enables service management professionals to quickly identify trends in incidents and respond suitably with monitoring algorithms for incident response and problem management.
Business Relationship Management (BRM) skills
The ITSM framework helps organizations balance their IT systems with the business end. As an ITSM professional, you must display business acumen and align an ITSM strategy with business objectives.
Knowledge Management skills
Knowledge management is a key technique for enabling better strategic delivery of services and facilitating digital transformation. The ITIL professional must have the ability to integrate newer software delivery practices with the customer support framework for a smoother and efficient service value chain.
Good Communication skills
Good communication skills are required to communicate with internal teams, stakeholders, and other departments in the organization. The ITIL professional must work on interpersonal skills to convey technological interface to members of the service environment in a simple-to-understand manner. Good communication skills also help collaborate with the team members on ITSM strategies.
Problem-solving competency
Managing business risk and service disruption is an asset in service management. Technological issues are common, calling for problem-solving skills to ensure the system is not disrupted and that the organizational goals are met.
Passion for adopting industry trends
The ITIL professional must demonstrate a passion for adopting the latest industry trends and best practices.
Analytical skills
ITIL practitioners must have analytical skills for insights into every event, from incident-related outages to change management. The ability to understand and deliver customer needs is a necessary skill. And the service management professional with a sharp analytical approach can achieve an effective ITSM strategy for the company.
Aptitude for innovation and adaptation
A desire for innovation and continued learning is critical to achieving better outcomes. ITSM programs are continuously improved and modified to suit technology and business strategy shifts. Thus ITIL pros must display an aptitude for innovation and adaptation into the ITSM framework. In addition, agility to adopt, adapt and communicate the new processes to the stakeholders is a necessary skill.
Awareness of technology-enabled systems such as DevOps
An innovative knack can help you better visualize IT costs and assets and facilitate optimal use of resources. Awareness of technology-enabled systems such as DevOps and Agile can help understand how legacy infrastructure and future technologies can work together to build products and services. You must stay on top of technology trends and demonstrate the talent to integrate legacy systems with new technology.
Customer engagement skills
Improved service delivery is a requisite for customer satisfaction. So an ITIL professional must display an aptitude for skilful engagement with customers. You need to understand customer needs and develop expertise in converting customer requirements to solutions and responding to feedback. The ability to provide excellent customer service and a talent for negotiation is the bedrock of service management.
Flexibility and agility
Adjusting to evolving situations and technical snags can help you prepare your organization for digital transformation and walk through disruptions or new technologies without any operational silos.
Bottomline:
With businesses utilizing the ITIL framework to improve the value of their services and resolve business problems, the demand for ITIL-certified professionals has grown. In addition, these professionals’ benefits in increasing business value and achieving organizational goals have increased their employability. As a result, IT and service management professionals who take the ITIL 4 certification can better their career prospects and salaries.
